Effective from 20 October 2026
This website and the Courier Tales platform are operated by Courier Tales Shipping Private Limited ("Courier Tales", "we", "us"). Please read this disclaimer together with our Terms & conditions, Merchant agreement and Privacy policy.
1. Independent company
Courier Tales is an independent company. We are not owned by, affiliated with, sponsored by or endorsed by Amazon, Shopify, WooCommerce or any courier company, marketplace or sales channel named on this website, unless we say so expressly and in writing. Courier Tales is also a separate business from the sellers who use it: each seller remains responsible for its own store, products, orders and dealings with its buyers.
2. Third-party names and trademarks
Names of couriers, marketplaces and sales channels (for example Delhivery, Xpressbees, Ekart, Shadowfax, Amazon Shipping, Amazon, Shopify and WooCommerce) are trademarks of their respective owners. We use them only to describe which services our platform works with. Their use does not imply any partnership, endorsement or approval.
3. Rates and charges
Rates shown on the public rate estimate are indicative and for information only. The charge for a shipment is worked out at booking from your account's rate plan, the chargeable weight (the higher of actual and volumetric weight), the route, the service and any applicable charges such as COD, return to origin (RTO) and GST. A courier may later re-weigh a parcel; if the courier's weight is higher, the difference may be charged as set out in the Merchant agreement.
4. Delivery times, serviceability and tracking
Pickup and delivery are carried out by the courier you choose. Estimated delivery times and pincode serviceability come from the couriers and are not guaranteed: weather, festivals, strikes, regulatory checks, address problems and other events can cause delays. Tracking updates appear as couriers report them, so there can be a short delay or occasional gaps.
5. Information on this website
Guides, articles, calculators and other content on this website are general information, not legal, tax or professional advice. We try to keep them accurate and current, but courier rules, marketplace policies and laws change, so check the latest official rules before relying on them.
6. External links
This website may link to third-party websites. We do not control them and are not responsible for their content, availability or privacy practices.
7. Limitation
To the extent permitted by law, the website and its content are provided "as is". Our responsibility for the services we provide to sellers is set out in the Merchant agreement.
8. Contact
Questions about this disclaimer: team@couriertales.com or +91 70008-94678.