Merchant Agreement

Effective from 20 October 2026

This agreement is between Courier Tales Shipping Private Limited (CIN U53200MP2026PTC087763, GSTIN 23AAOCC3536E1ZV), 241, Medicaps Business Park, Pithampur, Madhya Pradesh 453441 ("Courier Tales", "we", "us") and the business or person that opens a seller account on the Courier Tales platform ("Seller", "you"). You accept it when you sign up, complete KYC or use the platform. It works together with our Terms & conditions, Refund & cancellation policy and Privacy policy.

Courier Tales and the Seller are independent businesses. Neither is the agent, partner or employee of the other. Courier Tales is also independent of the couriers, marketplaces and sales channels you use through it.

Part A — Shipping service

A1. What Courier Tales does

Courier Tales is a technology platform that lets you compare rates, book shipments with integrated couriers (currently Delhivery, Xpressbees, Ekart, Shadowfax, Amazon Shipping), print labels, arrange pickups, track shipments, manage failed deliveries (NDR), returns (RTO), reverse pickups and COD, and import orders from connected sales channels. The courier you select carries the shipment under its own terms, which apply to that shipment in addition to this agreement.

A2. KYC

You must complete KYC before you can recharge your wallet and ship: your Aadhaar and personal PAN are required; GST and bank details are optional and can be added later (COD remittance by bank transfer needs verified bank details). The details and documents must be true and belong to you, and each account must use its own Aadhaar, PAN, GSTIN, bank account, mobile number and email. We check KYC details and documents, and may verify them with the issuing authorities or their authorised agencies. We may ask for more documents, and may hold remittances or suspend shipping if KYC is incomplete, does not match or appears fraudulent.

A3. Your responsibilities for each shipment

Declare accurate weight, dimensions, contents, value, payment mode and addresses.
Pack goods safely so they can survive normal handling, and attach the correct label.
Provide the invoice, e-way bill and any other documents the law or the courier requires.
Ship only goods you are entitled to sell and that are allowed by law and by the courier. Prohibited goods include, among others: arms, ammunition and explosives; narcotics and controlled substances; flammable, corrosive, radioactive or other hazardous materials; cash, cheques, bullion and other negotiable instruments; live animals and human remains; counterfeit or pirated goods; and anything else the law or the courier prohibits. You are fully responsible for any shipment that breaks these rules.

A4. Charges, wallet and invoices

Charges are worked out at booking from your rate plan, the chargeable weight (the higher of actual and volumetric weight, rounded up to the weight slab), the route and the service, plus COD, RTO and other charges where applicable. GST is added at the applicable rate.
You pay in advance from your prepaid wallet. You need enough balance to book a shipment. Charges that arise later, such as RTO charges and weight differences, are deducted even if this makes your balance negative; you must then recharge to clear it before booking again.
We issue one GST tax invoice per month for our charges. Tell us within 15 days of the invoice date if you think it is wrong.
We may change your rate plan or charges with at least 7 days' notice in the dashboard or by email. Changes do not affect shipments already booked.

A5. Cancellation, returns, weight disputes and claims

These are governed by the Refund & cancellation policy, which forms part of this agreement. In short: you can cancel before pickup for a full refund to your wallet; RTO charges apply to returned shipments; weight differences can be disputed within 48 hours, once per AWB; and claims for lost or damaged shipments are filed with the courier and paid as the courier settles them.

A6. Cash on Delivery (COD)

Couriers collect COD amounts from buyers on your behalf. We pay them to your verified bank account, or to your wallet if you choose, according to the COD remittance plan you select. Each plan's fee and GST is deducted from the payout and shown on your invoice.
We pay only for delivered shipments, oldest first, once the courier has confirmed the collection. Amounts for returned, cancelled or disputed shipments are not paid.
We may hold or set off a remittance against amounts you owe us, if your bank details are not verified, or while we investigate suspected fraud or a dispute with a courier or buyer.

A7. Liability

Couriers are responsible for carrying shipments. For a lost or damaged shipment, our liability is limited to passing on what the courier pays under its claim process, up to the lower of the invoice value of the goods and the courier's liability limit for that shipment.
For anything else, our total liability to you under this agreement in any 12 months is limited to the charges you paid us in the 3 months before the event that caused the claim.
We are not liable for delays or failures caused by events outside our reasonable control (such as natural events, strikes, government action, or courier, marketplace, network or payment outages), or for indirect or consequential loss, or loss of profit or business.
These limits do not apply to liability that the law does not allow to be limited, or to our breach of Part B (data processing).

A8. Indemnity

You will compensate Courier Tales for losses, penalties and costs arising from the goods you ship, inaccurate information you give, your breach of this agreement or the law, or your breach of your agreement with a courier, marketplace or sales channel.

Part B — How we process your buyers' personal data

This Part is the data processing agreement between you and Courier Tales. "Buyer data" means personal data of your buyers and other people that we receive from you, from your channels or marketplaces, or from couriers for your shipments. For buyer data, you are the data fiduciary (controller) and Courier Tales is your data processor.

Your instructions. We process buyer data only on your documented instructions. Using the platform to import, ship, track and manage orders, and the settings you choose, are your instructions. We process buyer data only to fulfil and support your orders and to meet legal requirements, and for no other purpose, including our own marketing.
Your responsibilities. You confirm that you have a lawful basis to give us buyer data and to have it processed for shipping, and that your own privacy notice to buyers allows this.
Who can access it. Our employees and contractors can access buyer data only where their role needs it, for example to resolve a support ticket or a failed delivery, or, if you turn the feature on, to call a buyer about a failed delivery. They are bound by confidentiality obligations and must complete data protection and security training.
Sub-processors. You authorise us to share buyer data with the courier carrying each shipment and with the service providers listed in our Privacy policy. We share only what each one needs, impose written obligations on each that are at least as protective as this Part, and remain responsible for them. We will tell you before adding a new type of sub-processor.
No other sharing. We do not disclose buyer data to other sellers or to anyone else, sell it, or combine it with other sellers' data, except where the law requires.
Security. We protect buyer data with appropriate technical and organisational measures, as described in our Privacy policy, and with the additional protections in Part C for marketplace data.
Breaches. If we become aware of a personal data breach affecting buyer data, we will tell you without undue delay, give you the information you need to meet your own obligations, and take steps to contain it.
Requests from buyers. If a buyer asks us to access, correct or delete their data, we will pass the request to you and help you answer it.
Deletion. When you ask, or when this agreement ends, we delete buyer data or return it to you, except where the law requires us to keep it. Marketplace data is deleted on the timelines in Part C.
Records and audit. We keep records of how we process buyer data and will give you, and where required a marketplace, the information reasonably needed to show that we meet this Part.

Part C — Connecting marketplaces and sales channels, including Amazon

Authorisation only through the platform. You connect a marketplace or sales channel only through its own authorisation screen (for Amazon, the Selling Partner API authorisation in Seller Central). You must not give us, and we will never ask for, your Seller Central or other marketplace usernames, passwords or API keys. You can revoke our access at any time.
What we access. We request only the data needed to ship your merchant-fulfilled (self-ship) orders and to update the marketplace with fulfilment and tracking information. For Amazon, buyers' personal data (name, delivery address, phone number) is used only for merchant-fulfilled shipping of the order and to meet legal or tax requirements.
Retention. We delete buyers' personal data received from Amazon no later than 30 days after the order is delivered, unless the law requires us to keep it, and then only for that purpose. If you revoke our access, close your account, or the marketplace asks us to, we delete all data received from that marketplace for you within 30 days, except what the law requires us to keep.
Protection. Marketplace data is encrypted in transit and at rest, kept separate from or tagged apart from other data, and accessible only to staff and systems that need it. We report security incidents involving Amazon data to Amazon within 24 hours of detecting them.
Your compliance. You must comply with your agreements with each marketplace and channel (for Amazon, the Amazon Services Business Solutions Agreement and Amazon's policies). You must not use Courier Tales, or data obtained through it, to break them, for example to contact buyers for marketing or to manipulate reviews.
Our rights. If we believe that you are using Courier Tales to break a marketplace's agreement or policies, we may immediately suspend your access to the connection and inform the marketplace. Where a marketplace requires it, it may audit how we handle its data, and we may share with it the information needed to show compliance.
No endorsement. Courier Tales is not affiliated with or endorsed by Amazon or any other marketplace, and nothing in this agreement says otherwise.

Part D — General

D1. Confidentiality

Each of us will keep confidential the other's non-public business information, including rates, volumes and customer lists, and use it only for this agreement. This continues for 3 years after the agreement ends, and without time limit for personal data.

D2. Term, suspension and termination

This agreement starts when you accept it and continues until either of us ends it. You may end it at any time by asking us to close your account. We may end it with 30 days' notice.
We may suspend or end it immediately if you seriously break it (including Parts B and C, KYC or prohibited goods rules), if fraud is suspected, or if a law, court, courier or marketplace requires it.
When it ends, shipments already booked are completed, amounts owed on either side are settled (see section 2 of the Refund & cancellation policy), and data is deleted as set out in Parts B and C and our Privacy policy.

D3. Changes

We may update this agreement. We will give at least 15 days' notice of significant changes by email or in the dashboard, unless a change is required sooner by law, a courier or a marketplace, or for security. If you do not agree, you may end the agreement before the change takes effect.

D4. Notices

We send notices to the email address on your account and in the dashboard. You can send notices to team@couriertales.com.

D5. Governing law and disputes

This agreement is governed by the laws of India. We will first try to resolve a dispute through discussion. If it is not resolved within 30 days, the courts at Indore, Madhya Pradesh will have exclusive jurisdiction.

D6. Other terms

You may not transfer this agreement without our written consent. If any part of it is found unenforceable, the rest continues. Not enforcing a right is not a waiver of it. This agreement, with the documents it refers to, is the whole agreement between us about the platform.