Effective from 20 October 2026
These terms govern your use of couriertales.com, the Courier Tales platform at app.couriertales.com and the Courier Tales API (together, the "Services"), provided by Courier Tales Shipping Private Limited, a company incorporated in India (CIN U53200MP2026PTC087763, GSTIN 23AAOCC3536E1ZV), with its office at 241, Medicaps Business Park, Pithampur, Madhya Pradesh 453441 ("Courier Tales", "we", "us"). By using the Services you agree to these terms. If you use the Services for a business, you confirm that you are authorised to accept these terms for it.
1. Other documents that apply
- The Merchant agreement applies to every seller account. It sets out the shipping service, charges, payments, COD, weight disputes, claims and how we process your buyers' data. If it conflicts with these terms, the Merchant agreement prevails for sellers.
- The Refund & cancellation policy, the Privacy policy and the Disclaimer also apply.
2. Eligibility and accounts
- The Services are for businesses and individuals aged 18 or over who can enter into a binding contract under Indian law.
- You must give true, complete and current information when you sign up and during KYC, and keep it up to date. We may verify it and may refuse, limit or close an account if we cannot.
- You are responsible for keeping your password and API keys secret and for everything done through your account, including by team members you add. Each team member must have their own login; do not share logins. Tell us at once if you think your account or keys have been misused.
3. Acceptable use
You must not use the Services to:
- ship prohibited, illegal, dangerous or restricted goods, or goods you have no right to sell;
- give false or misleading information, including about weight, dimensions, contents, value or addresses;
- break any law, or any agreement or policy of a marketplace, sales channel or courier you use with Courier Tales;
- send spam or unlawful messages to buyers, or use buyer data for any purpose other than fulfilling and supporting their orders;
- access another person's account or data, probe or break our security, overload our systems or get around rate limits; or
- copy, scrape, resell or reverse engineer the Services, except as the law allows.
4. Connecting sales channels and marketplaces
- You can connect stores and marketplaces such as Shopify, WooCommerce and, where available, Amazon. You connect them only through each platform's own authorisation process. We will never ask for your marketplace or Seller Central password, and you must not share it with us.
- By connecting one, you authorise us to access the order and fulfilment data needed to ship your orders and to send fulfilment and tracking details back. You can disconnect at any time from your dashboard or from the platform itself.
- You remain bound by your own agreement with each platform (for example the Amazon Services Business Solutions Agreement). We do not help anyone break those agreements. If we believe a seller is using Courier Tales to break them, we may suspend the seller's access and report it to the platform.
- Courier Tales is independent of these platforms; see the Disclaimer.
5. API
If you use our API, you must follow the API documentation and its rate limits, keep your API keys secret, and use the API only for your own shipping. We may change the API, and will try to give notice of changes that break existing integrations. We may suspend API keys that are misused or put the Services at risk.
6. Intellectual property
The Services, including software, design, text, logos and the Courier Tales name, belong to Courier Tales or its licensors. We give you a limited, non-exclusive, non-transferable right to use the Services for your business while your account is active. You keep ownership of your data and grant us the rights we need to provide the Services. Third-party names and marks belong to their owners.
7. Availability and changes
We work to keep the Services available, but they may sometimes be interrupted for maintenance, updates or reasons outside our control, such as courier or marketplace outages. We may change or stop features. If we stop a feature you pay for, you will not be charged for it from then on.
8. Suspension and termination
You can stop using the Services and ask us to close your account at any time. We may suspend or close an account, or block a connection or API key, if you break these terms or the Merchant agreement, if required by law or by a courier or marketplace, or to protect buyers, other sellers or our systems. Where reasonable, we will tell you why. Sections 6, 9, 10 and 11 continue after closure.
9. Liability
To the extent the law allows: the Services are provided "as is"; we are not liable for indirect or consequential losses, loss of profit, business or goodwill; and our total liability to you for any claim related to the Services is limited as set out in the Merchant agreement. Nothing in these terms limits liability that cannot be limited by law.
10. Indemnity
You will compensate Courier Tales for claims, penalties and costs that arise because you broke these terms, the law, or the rules of a courier, marketplace or channel, or because of the goods you shipped or the information you gave.
11. Governing law and disputes
These terms are governed by the laws of India. We will first try to resolve any dispute through discussion. If it is not resolved within 30 days, the courts at Indore, Madhya Pradesh will have exclusive jurisdiction.
12. Changes to these terms
We may update these terms. We will post the new version here with its effective date and, for significant changes, tell registered sellers by email or in the dashboard at least 15 days in advance, unless the change is required sooner by law or for security. Using the Services after a change takes effect means you accept it.
13. Contact
Courier Tales Shipping Private Limited, 241, Medicaps Business Park, Pithampur, Madhya Pradesh 453441. Email team@couriertales.com, phone +91 70008-94678. Complaints about content or personal data can also be sent to our Grievance Officer (see the Privacy policy).