Frequently asked questions

Courier Tales is a shipping platform for Indian online sellers. You compare integrated courier partners, book shipments, print labels and track orders from one dashboard.

Businesses that sell online and ship parcels within India and abroad. You can import orders from a Shopify or WooCommerce store, or upload them in bulk from CSV or Excel.

Sign up, then complete KYC; our team reviews your documents. Add a pickup address and recharge your wallet, and you can import or upload orders and book shipments.

Shipping charges are deducted per shipment from your prepaid wallet, at the rates on your account's rate plan, with GST added. Contact us for details of the plans available to your business.

Shipments can currently be booked with Delhivery, Xpressbees, Ekart, Shadowfax and Amazon Shipping (surface). The couriers available for a shipment depend on the pickup and delivery pincodes and your account settings.

Yes. For each order you see the integrated couriers that serve the route, with their estimated charges, and choose one. You can also set a courier priority for your account.

Yes. From your dashboard, choose an international carrier and the destination country, check the estimated price and submit the request; the estimate is deducted from your wallet. You send the parcel to our warehouse with a Courier Tales inbound label. We re-measure it there, settle the final price (any difference is refunded or deducted) and book it with the carrier. You can cancel for a full refund until the parcel reaches our warehouse.

Yes. Every shipment has a timeline built from the courier's status updates, and you can share a tracking link with your buyer. Updates appear as couriers report them, so there can be a short delay.

Failed delivery attempts appear in your dashboard so you can act on them. Shipments returned to origin stay visible until they reach your pickup address.

Yes. Reverse pickups from your buyer's address are available with Delhivery in eligible pincodes.

The discrepancy appears in your dashboard. You have 48 hours to respond with evidence, such as photos of the packed parcel on a scale. One dispute can be raised per AWB.

Charges depend on the chargeable weight (the higher of the actual weight and the volumetric weight, L × B × H in cm ÷ 5000), the pickup and delivery pincodes, the courier, and whether the order is COD. GST at 18% is added.

Yes. The rate estimate shows indicative charges per courier, and your dashboard shows the charges on your account's rate plan before you book.

Shipping charges are deducted from a prepaid wallet, which you recharge from your dashboard.

Yes. You can ship COD orders, and the amounts collected are remitted to your bank account according to the COD remittance plan you choose.

It depends on the remittance plan on your account. The default plan remits seven days after delivery (D+7); faster plans may carry a fee.

Shopify and WooCommerce. Orders from other channels can be uploaded in bulk from a CSV or Excel file.

Signed-in sellers can raise a support ticket for any shipment from the dashboard. You can also email team@couriertales.com or call +91 70008-94678.